From the category archives:

Customer Service

Over the past year, my son and I have been taking guitar lessons.  It’s been a great deal of fun, and at my age, it’s been a tough road.  My brain isn’t quite as nimble as my son’s (who is only 11), and I have a lot of things I have to un-learn before I [...]

I just came across this video from Google about real-time search (and you’ll see what I mean after watching it): With this new search feature, local businesses have even more incentive to get engaged with social media in the right way.  As soon as this goes live on Google on a large scale, people will [...]

A Passion for Soda

November 6, 2009 · 2 comments

Are you passionate about your business?  Do you truly enjoy what you’re doing, and how you’re helping people?  Check out this video I found via Seth Godin’s blog: John Nese of Galco’s Soda Pop Stop in Los Angeles, CA loves soda pop, and his passion shows through in this video.  And John focuses on those [...]

In a recent post, I talked about warming up a list for my Quilting Business website.  Basically, I have not communicated with the list for quite some time, and I need to reengage the community to build a relationship before I start to sell any products or services to them.  I’m doing this with a [...]

An Ode to Diapers

October 24, 2009 · 0 comments

What a great post by Mark Silver at the Heart of Business blog.  His post, “An Ode to Diapers: Finding What You’re Truly Passionate About,” offers some heartfelt advice about why you started your small business in the first place… to help some group of people.  Whether it’s an insurance company or being a plumber, [...]

At the End of the Day…

October 16, 2009 · 0 comments

Howard Mann has a great article, “For Better Or Worse,” about the “thousands of businesses making many millions a year in profits that have still never heard of twitter, a blog, or facebook.”  The point of the article is that focusing on what makes any business great – extraordinary products, world-class customer service, face-to-face communication [...]