Local businesses often overlook some great opportunities to connect with their customer base. Not so with Mick Galuski of Toy Soldier Games and Comics in Amesbury, MA. Chris Brogan, social media guru and all-around great guy, has a wonderful post about his favorite comic book store and how he’s using Twitter to keep in touch with Chris personally.
Mick doesn’t just send out blasts to everybody on his Twitter list. He tailors his Twitter message to Chris and Chris’ favorite comic books. That’s right… he tells Chris when new editions of his favorite comics are available at the store. Now THAT’S customer service!